If It Doesn’t Work for Everyone, It Doesn’t Work
By Vickie Wu • May 1, 2026

There's trusting the process/trusting the system, and then there’s stagnating in the system or process. As the world changes and as we all learn, process, and grow in different ways, it’s good to remember that the process or system only works if it actually works for everyone.
For instance, I honestly really like our resident handbook. It’s thorough and it flows in a way that makes sense to me. It does not do this for all housies. It might not even be sufficient for most housies. The system can’t work if the users can’t access what they need in order to do what they need to do, right? If what we keep hearing is “we need this support” and “there should be a policy about…” and “I don’t know who to ask for this” when *I think* all the information is clearly presented in the handbook—then a change is needed. A handbook that was written decades ago when the world was a very different place—and there wasn’t even language yet for neurodivergence, for people having different learning and processing speeds and styles—is just not going to work in this current world.
Adaptability as a leader isn’t just about rolling with the unexpected hiccups and finding a way through—although that’s definitely a huge part of it. Leaders also need to look at the folks we’re leading: what do they need to accomplish our goals? Sometimes we need to redesign the starting point. Or if we’re viewing life as a video game (and why not?)—sometimes we just need a better tutorial.
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